Alukraft GmbH · September 2026 edition
Scope
These General Terms and Conditions apply to all contracts concluded via the online shop www.alukraft.store as well as by way of an individual quotation. Certain provisions apply expressly only to consumers or only to business customers; this is indicated in each case.
Alukraft GmbH develops, manufactures and distributes aluminium profile systems, entrance and dirt-trapping mats, inspection covers and related accessories. A substantial part of the range is not pre-manufactured but produced individually according to the dimensions and specifications selected by the customer. This characteristic shapes the following provisions on the conclusion of contracts, the right of withdrawal and cancellation. These terms are intended to create clear, comprehensible and economically balanced conditions for both parties.
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts for deliveries and services between Alukraft GmbH, Kronberger Straße 8, 63110 Rodgau, Germany (hereinafter “Alukraft”) and the purchaser (hereinafter “Customer”), as well as to the associated pre-contractual obligations. The version valid at the time the contract is concluded is decisive; it is available at any time at www.alukraft.store/agb.
(2) A consumer is any natural person who concludes the contract for purposes that are predominantly outside their trade, business or profession. A business customer is a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their trade, business or profession.
(3) Standard products are pre-manufactured items offered by Alukraft in fixed dimensions and designs, in particular stock items, discounted items and tools.
(4) A custom-made product is any item that is not pre-manufactured and whose production is based on an individual choice or specification by the Customer, or that is clearly tailored to the Customer's personal requirements. This includes in particular:
(5) The classification of an item as a standard product or a custom-made product is shown on the relevant product page, in the shopping cart and in the order summary. The classification at the time of the order is decisive.
(6) Deviating, conflicting or supplementary terms and conditions of the Customer do not become part of the contract unless Alukraft expressly agrees to their validity in text form. This also applies if Alukraft carries out the delivery without reservation while aware of such terms.
(1) The presentation of products in the online shop does not constitute a binding offer, but a non-binding invitation to the Customer to submit an offer.
(2) By clicking the order button, the Customer submits a binding offer to conclude a purchase contract for the items contained in the shopping cart.
(3) The Customer may withdraw their offer at any time and free of charge in text form until the order confirmation is received (e.g. by e-mail to info@alukraft.store). In this case no contract is concluded and no costs arise for the Customer. Any payment reservation already made is released.
(4) The automatic acknowledgement of receipt sent immediately after the ordering process has been completed merely documents receipt of the order and does not constitute acceptance of the offer.
(5) The contract is concluded only upon receipt of a separate order confirmation from Alukraft in text form. Alukraft accepts the offer within five days; if Alukraft does not accept the offer within this period, the offer lapses. The content of the order confirmation is decisive for the scope of the delivery.
(6) In the case of custom-made products that cannot be fully calculated via the product configurator, Alukraft sends the Customer an individual quotation in text form upon request. In this case the contract is concluded by the Customer's acceptance of the quotation in text form.
(7) Alukraft stores the contract text and sends the Customer the order data together with these GTC in text form. Registered customers can additionally view their orders in their customer account.
(8) The contract is concluded in German. When using the English-language version of the shop, the German version of these GTC prevails in case of doubt.
(1) The prices stated in the online shop are final prices and include statutory VAT. For business customers, Alukraft states VAT separately on the invoice.
(2) Standard shipping within Germany is included in the stated price unless otherwise indicated on the product page. Additional bookable shipping services (in particular express shipping, delivery appointment notification, freight delivery with unloading) as well as deliveries outside Germany are shown separately before the order is submitted.
(3) The payment methods offered during the ordering process are displayed before the order is submitted. Alukraft reserves the right to exclude individual payment methods in specific cases, in particular subject to a credit check.
(4) With card and wallet payments, the invoice amount is initially only reserved (authorised). The actual debit takes place only upon receipt of the order confirmation. If the Customer withdraws their offer beforehand, or if Alukraft does not accept the offer, the reservation expires without any debit.
(5) For payment by advance payment or bank transfer, the production and delivery time begins upon receipt of payment, but no earlier than upon receipt of the order confirmation.
(6) If the Customer is in default of payment, Alukraft is entitled to charge default interest at five percentage points above the base rate. For business customers, the default interest is nine percentage points above the base rate; in addition, Alukraft may claim a flat-rate default charge of EUR 40.00. The assertion of further damages caused by default remains unaffected.
(7) The Customer may only offset claims that are undisputed or have been legally established. The Customer is entitled to a right of retention only insofar as their counterclaim is based on the same contractual relationship.
(1) The delivery time for standard products is stated on the relevant product page. For custom-made products, the production time stated in the order confirmation applies; it begins upon receipt of the order confirmation, but not before all execution details required for production have been fully clarified. This also includes fulfilment of the payment terms with confirmation of receipt of payment.
(2) Events of force majeure and other circumstances for which Alukraft is not responsible and which make delivery significantly more difficult or impossible (in particular operational disruptions, shortages of raw materials, transport disruptions, industrial action, official measures) extend the delivery period by the duration of the impediment plus a reasonable start-up period. Alukraft will inform the Customer without undue delay. If the impediment lasts longer than four weeks, both contracting parties are entitled to withdraw from the contract; any consideration already provided will be refunded without undue delay. No further claims arise in this case.
(3) Partial deliveries are permitted insofar as they are reasonable for the Customer and do not result in additional costs for them.
(4) The following applies to consumers: the risk of accidental loss and accidental deterioration of the goods passes only upon handover of the goods to the consumer or to a person designated by them and authorised to accept the goods. This does not apply if the consumer has commissioned the carrier themselves and Alukraft has not previously named that carrier.
(5) The following applies to business customers: the risk passes upon handover of the goods to the forwarding agent, carrier or other person designated to carry out the shipment. The place of performance is the place of dispatch.
(6) If the Customer is in default of acceptance or culpably breaches other duties to cooperate, Alukraft is entitled to claim compensation for the resulting damage, including any additional expenses and storage costs.
(1) The delivered goods remain the property of Alukraft until the purchase price has been paid in full.
(2) The following applies additionally to business customers: the goods remain the property of Alukraft until all claims arising from the ongoing business relationship have been settled. The Customer is entitled to resell the goods subject to retention of title in the ordinary course of business; the Customer hereby assigns to Alukraft, by way of security, the resulting claims in the amount of the invoice value of the goods subject to retention of title. Alukraft accepts the assignment. The Customer remains authorised to collect the claim as long as they meet their payment obligations.
(3) The Customer must inform Alukraft without undue delay if third parties gain access to the goods subject to retention of title.
(1) The statutory provisions apply to defects in the delivered goods, unless otherwise stipulated below.
(2) The Customer has the right to choose between repair and replacement delivery. Alukraft may refuse the type of subsequent performance chosen by the Customer if it is only possible at disproportionate cost.
(3) Limitation period. For consumers, the limitation period for claims based on defects is two years from delivery. For business customers it is one year from delivery. The reduction for business customers does not apply to claims for damages arising from injury to life, body or health, to claims arising from intentional or grossly negligent conduct, to fraudulently concealed defects, to claims under the German Product Liability Act, to recourse claims within the supply chain, or to goods that have been used for a building in accordance with their customary use and have caused its defectiveness; in these cases the statutory periods apply.
(4) Duty to inspect and give notice of defects for business customers. If the Customer is a business customer, they must inspect the goods without undue delay after delivery and report apparent defects without undue delay, and hidden defects without undue delay after discovery, in text form. If they fail to do so, the goods are deemed approved.
(5) Consumers are under no duty to inspect the goods or give notice of defects. Alukraft merely asks that defects and transport damage be reported as promptly as possible, enclosing photographs. This facilitates processing and the assertion of claims against the carrier; the consumer's statutory rights remain unaffected by this and do not depend on such a report.
(6) In the case of custom-made products, the Customer is responsible for the accuracy and completeness of the dimensions, specifications and other requirements they provide. Production that conforms to the specifications provided is not defective merely because those specifications were themselves incorrect or because the goods therefore do not fit at the installation site. Alukraft offers a technical needs assessment on request.
(7) Customary and technically unavoidable deviations in dimensions, colour shade, surface texture and material properties do not constitute a defect. For cuts, a dimensional tolerance of ± 4 mm is deemed agreed unless expressly agreed otherwise.
(8) There is no defect in the case of damage resulting from natural wear and tear, improper installation contrary to the enclosed installation instructions, omitted or improper care, or use other than as intended.
(1) Alukraft is liable without limitation for damages arising from injury to life, body or health, for damages arising from intent and gross negligence, to the extent of any guarantee given, and under the mandatory provisions of the German Product Liability Act.
(2) In the event of slightly negligent breach of a material contractual obligation, Alukraft's liability is limited in amount to the foreseeable damage typical of this type of contract at the time the contract was concluded. Material contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment the Customer may regularly rely.
(3) Liability is otherwise excluded.
(4) The above limitations of liability also apply for the benefit of Alukraft's legal representatives, employees and vicarious agents.
There is no right of withdrawal for contracts for the supply of goods that are not pre-manufactured and whose production is based on an individual choice or specification by the consumer, or that are clearly tailored to the consumer's personal requirements. This concerns all custom-made products within the meaning of § 1 (4) of these GTC. The consumer is informed of this exclusion separately and expressly during the ordering process and confirms that they have taken note of it before submitting the order.
For all other goods, in particular standard products, stock items and tools, the following withdrawal instructions apply without restriction.
Irrespective of the right of withdrawal, the Customer may cancel their order free of charge until the order confirmation is received (§ 2 (3)). This option also exists for custom-made products.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. In the case of an order for several goods delivered separately, the period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us
Alukraft GmbH
Kronberger Straße 8, 63110 Rodgau, Germany
Phone: +49 69 34877946
E-mail: info@alukraft.store
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form attached as Annex 1 for this purpose, although its use is not mandatory.
You may also declare your withdrawal using the “Vertrag widerrufen” (withdraw from contract) button provided on our website. We will confirm receipt of your withdrawal in text form without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods. For goods which by their nature cannot normally be returned by post (in particular freight items such as large-format mats and inspection covers), these costs are estimated at a maximum of approximately EUR 150.00.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the withdrawal instructions
(1) Until the order confirmation is received, the Customer may withdraw their order in text form without giving reasons and free of charge. In this case no contract has been concluded and no costs arise for the Customer.
(2) After the contract has been concluded, the Customer may terminate the contract for a custom-made product up until completion. In this case Alukraft retains the claim to the agreed remuneration less any expenses saved. Alukraft asserts this claim as lump-sum compensation according to the following scale:
(3) The Customer reserves the right to prove that no damage has been incurred at all or that it is substantially lower than the above lump sum. Alukraft reserves the right to prove higher damage.
(4) The amount under paragraph 2 constitutes compensation for non-acceptance and is not consideration for a delivery or other service; it is not subject to VAT.
(5) In the case of standard products, the Customer may cancel the order after the contract has been concluded and before dispatch. In this case Alukraft refunds the full purchase price; no lump sum under paragraph 2 is charged.
(6) Any existing statutory right of withdrawal remains unaffected by the above provisions. If a consumer exercises a right of withdrawal to which they are entitled, no costs arise for them under this provision.
(1) If the Customer submits artwork, drawings, logos, lettering or other design data for production, they warrant that they are entitled to use these and that no third-party rights are infringed. The Customer indemnifies Alukraft against all third-party claims asserted against Alukraft as a result of the use of such material, including reasonable costs of legal defence.
(2) Alukraft is not obliged to check submitted artwork for possible infringements of industrial property rights.
(3) Technical drawings, measurements, calculations and tender texts prepared by Alukraft remain the property of Alukraft and may not, without consent, be made accessible to third parties or used for the Customer's own production purposes or to obtain competing quotations.
(4) Both contracting parties shall treat confidential information of the other party that becomes known to them in the course of initiating and performing the contract as confidential and shall use it exclusively for the purposes of the contract. This obligation continues for three years after the end of the contract.
Personal data is processed exclusively in accordance with the applicable data protection regulations. Details of the nature, scope, purpose and legal basis of processing, as well as the Customer's rights, are set out in the privacy policy at www.alukraft.store/datenschutz. The privacy policy is provided for information purposes and does not form part of the contract; the Customer's consent to its content is neither required nor a precondition for concluding the contract.
Alukraft is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. However, Alukraft always endeavours to settle differences arising from the contractual relationship amicably and asks the Customer to contact Alukraft directly in such cases in the first instance.
(1) There are no verbal side agreements. Amendments and additions to the contract require text form; this also applies to any amendment of this text form requirement itself.
(2) Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The statutory provisions shall replace the invalid provision.
(3) The law of the Federal Republic of Germany applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence.
(4) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Frankfurt am Main. Alukraft is also entitled to bring an action at the Customer's general place of jurisdiction. In relation to consumers, the statutory places of jurisdiction apply.
(5) The place of performance for all obligations arising from the contractual relationship is Rodgau, insofar as the Customer is a business customer.
If you wish to withdraw from the contract, please complete this form and return it to us. The use of this form is not mandatory.
To:
Alukraft GmbH, Kronberger Straße 8, 63110 Rodgau, Germany
E-mail: info@alukraft.store
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
_______________________________________________________________
_______________________________________________________________
Ordered on (*) / received on (*): ______________________________
Order or customer number (**): _________________________________
Name of consumer(s): ___________________________________________
Address of consumer(s): ________________________________________
Telephone number for queries (**): _____________________________
Date, place: ___________________________________________________
Signature of consumer(s) (only for notification on paper):
_______________________________________________________________
(*) Delete as applicable. (**) If already provided.
Alukraft GmbH
Kronberger Straße 8 · 63110 Rodgau · Germany
Phone +49 69 34877946 · info@alukraft.store · www.alukraft.store
HRB 50342 AG Offenbach · VAT ID DE314243239
September 2026 edition. These General Terms and Conditions supersede all previous versions. This is a translation of the German original; in the event of any discrepancy, the German version prevails (see § 2 (8)).
