These terms and conditions govern the sales and delivery conditions between us and the customers. These General Terms and Conditions (AGB) exclusively apply to all contracts concluded between us and a customer for our deliveries and services as well as for pre-contractual contractual relationships. The AGB can be viewed at any time at https://www.alukraft.store/agb.
The customer waives the application of their own terms and conditions. Any customer counter-confirmations with deviating conditions are hereby contradicted.
I. Conclusion of Contract
The presentation of products in our online shop does not constitute a legally binding offer, but merely a non-binding online catalog and an invitation to submit an offer ("invitatio ad offerendum").
A contract with us is only concluded upon sending an order confirmation in the form of a separate email and is subject to the possible payment methods:
a) If the customer uses a credit card, the acceptance of the offer is made by our acceptance declaration in a separate email.
b) If the customer decides to use the SEPA direct debit procedure, the acceptance of the offer is made by our acceptance declaration in a separate email.
c) If the customer chooses to purchase on account, the acceptance of the offer is made by our acceptance declaration in a separate email.
d) If it is an individually customized product at the customer's request, the contract is concluded by confirming the order placed by the customer (usually by email) by us through an order confirmation. The content of our order confirmation is binding. The written order confirmation is decisive for the scope of delivery.
The customer can initially place our items in the shopping cart without obligation and change and edit their offer to place an order at any time or even remove it. By clicking the order button, they make an offer to order the items contained in the shopping cart and thereby acknowledge our terms and conditions and privacy policy.
II. Prices
The prices stated for the respective products are gross prices (including 19% VAT) and therefore end prices. Additional shipping costs do not apply, but further shipping services can be added. The prices are visible before the conclusion of the contract for the respective product. If it is an individually ordered custom-made product, the customer will receive an offer with a corresponding price based on their wishes. In this case, the contract is concluded when the customer accepts the offer in writing via email.
III. Delivery
Products individually manufactured at the customer's request will be produced and delivered within the production time specified in the offer. Products purchased in the online shop itself will be delivered within the delivery time specified on the respective product page.
An obligation to adhere to agreed deadlines for delivery and performance is only assumed under the condition of an undisturbed operational process; cases of force majeure and other disruptive events release us from timely delivery or performance and also give us the right to suspend our delivery without a subsequent delivery deadline. The customer will be informed immediately about this, and any services provided by the customer will be promptly refunded.
Partial deliveries are permitted. The place of performance is the place of dispatch of the products. The risk of accidental loss or deterioration of the purchased item passes to the buyer at the time we deliver the product to the carrier, freight forwarder, or other person or institution designated to carry out the shipment (§ 447 BGB).
IV. Liability
The legal provisions regarding liability for damages to life, body, or health apply.
V. Warranty
The legal provisions regarding warranty apply. Warranty claims or any complaints can be addressed to our address:
Alukraft GmbH
Carl-Legien-Straße 15
63073 Offenbach am Main
Germany
Tel .: +49 69 667788 094
Email: info@alukraft.store
Website: www.alukraft.store
Complaints must be notified in writing. The processing (assembly) of the goods is considered to have been accepted and approved. If a complaint is raised in a timely and justified manner, we are entitled, at our discretion, to either remedy the defect, provide free replacement, or compensate for the loss of value.
If the customer is an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) and the purchase therefore constitutes a commercial transaction within the meaning of Section 343 of the German Commercial Code (HGB), the customer shall examine the goods without undue delay after delivery and shall notify us without undue delay after discovery of any defects. If the customer fails to carry out the inspection or to give timely notice of defects, the goods shall be deemed approved in accordance with Section 377 of the German Commercial Code (HGB).
VI. Right of Withdrawal / Withdrawal Instructions (does not apply to entrepreneurs)
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us:
Alukraft GmbH
Carl-Legien-Straße 15
63073 Offenbach am Main
Germany
Tel .: +49 69 667788 094
Email: info@alukraft.store
Website: www.alukraft.store
by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we must repay you all payments that we have received from you, including delivery costs (except for the additional costs arising from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. We will use the same means of payment for this repayment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods.
You can use the sample withdrawal form for the withdrawal, but this is not legally required:
Sample Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and return it.)
Company xxxxxxxxx (full address of the company)
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on:
last goods received on:
Customer or order number (**)
Name of the consumer(s):
Telephone number of the consumer(s) for inquiries
Date, place:
Signature of the consumer(s) (only for communication on paper)
(*) Delete as applicable.
(**) As far as already communicated.
End of withdrawal instructions
VII. Retention of Title
The delivered products remain our property until full payment has been made.
VIII. Final Provisions
Oral collateral agreements do not exist. Changes or additions to the contract require text form. This also applies to a change in the text form requirement itself.
If individual provisions of the contract are or become invalid in whole or in part, the validity of the contract as a whole shall not be affected. The invalid provision
